On the eve of Alibaba.com's $1.7 billion stock offering - the biggest Internet IPO since Google went public in 2004 - friends of founder Jack Ma warned that he was in for a harrowing ordeal.
The squeaky wheel gets the grease or just good customer service?
The squeaky wheel gets the grease, or just good customer service?
Amazon.com, the world's largest e-tailer, is expanding a program designed to allow independent sellers - including those on eBay - to use its network of distribution centers to store and ship their products, according to a report published Friday.
Online banking pioneer ING Direct helped transform the banking industry through its high-yield savings accounts, sparking a wave of copycats competing to attract tech-savvy consumers eager for a higher return.
A handful of e-tailers who've found that their business through Google isn't as profitable as it once was are now rushing to park their ad money elsewhere.
Just two months after Citigroup jumped into Internet banking, the company's high-yield online savings account is rocking, Citigroup CEO Charles Prince said Thursday.
Technology mergers and acquisitions jumped in a big way last year, and that boom is expected to continue in 2006.
NEW YORK (CNNMoney.com) - It's that most wonderful time of the year...time to go bargain hunting online for presents! So here's our musical tribute to that new 21st Century tradition, Cyber Monday.
China's best-known Internet guru is Jack Ma, the founder of Alibaba.com, an e-commerce auction site that pitches made-in-China goods to a global market.
On the eve of Alibaba.com's $1.7 billion stock offering - the biggest Internet IPO since Google went public in 2004 - friends of founder Jack Ma warned that he was in for a harrowing ordeal.
The squeaky wheel gets the grease or just good customer service?
The squeaky wheel gets the grease, or just good customer service?
Amazon.com, the world's largest e-tailer, is expanding a program designed to allow independent sellers - including those on eBay - to use its network of distribution centers to store and ship their products, according to a report published Friday.
Online banking pioneer ING Direct helped transform the banking industry through its high-yield savings accounts, sparking a wave of copycats competing to attract tech-savvy consumers eager for a higher return.
A handful of e-tailers who've found that their business through Google isn't as profitable as it once was are now rushing to park their ad money elsewhere.
Just two months after Citigroup jumped into Internet banking, the company's high-yield online savings account is rocking, Citigroup CEO Charles Prince said Thursday.
Technology mergers and acquisitions jumped in a big way last year, and that boom is expected to continue in 2006.
NEW YORK (CNNMoney.com) - It's that most wonderful time of the year...time to go bargain hunting online for presents! So here's our musical tribute to that new 21st Century tradition, Cyber Monday.
China's best-known Internet guru is Jack Ma, the founder of Alibaba.com, an e-commerce auction site that pitches made-in-China goods to a global market.
Will consumers, not wanting to use $3 a gallon gas to get to the mall, shop online this holiday season instead?
Big money is changing hands every day in South Korea, and a large percentage of it is happening at the touch of a cellphone button.
Is it time for investors to sing the following yuletide carol?
It isn't Christmas in July for e-tailing stocks.
It's only April, but I think I can start writing the headlines for some of my end-of-2004 stories.
More and more consumers are turning from traditional banking to online banking.
E-tailers enjoyed a robust holiday shopping season as total online sales jumped almost 30 percent over the same period last year, according to a market research firm's report.
KEN OSTERMANN Manager of electronic commerce, Harley-Davidson
It was March 2000, and 20 executives from staid consumer-goods makers like Kraft, Kellogg, and Nabisco were gathered over lunch at the trendy Tribeca Grill in New York City discussing how the Inter...
It's tempting to believe that e is, like, over. The searing fire of economic feasibility has scorched all but a handful of Internet startups and corporate e-ventures. A precipitous decline in the n...
Last winter Stanford's new e-commerce elective was the hottest thing on the business school's campus, with 28 students using their single "silver bullet" to secure one of the 66 available spots. Th...
A small landmark in the history of e-business came into being a few days ago on New York City's Madison Avenue. E*Trade, the big online broker--founded on the belief that brick-and-mortar retail br...
Online retailers can't seem to catch a break. They spent millions on customer service and infrastructure to make sure that last year's Nightmare Before Christmas didn't recur.
A year ago, getting Jeff Bezos to talk about making money was a bit like getting Bill Clinton to define sex. Last fall, when asked when he thought Amazon.com would turn a profit, he hemmed, hawed, ...
So long, Santa, read the headline of a recent Salon article about Buy.com, the online superstore. "Santa Claus joined the ranks of high-profile new-economy casualties Tuesday," the story went on to...
It seems hard to believe now, in these days of dot-com devastation, but just one year ago, last fall to be exact, the promise of e-commerce Websites gleamed dazzlingly bright. All you needed to sco...
It is one of those golden, glowing autumn days when, despite all the traffic and hassle of the new Northern California, you understand why people still flock here and never leave. Some 20 miles sou...
When Brian Sugar left his job as vice president of e-commerce at J. Crew last winter, his friends asked him about his new gig. Sugar, 26, danced around the question. He'd tell them he was moving fr...
Jennifer Brown, the executive vice president of e-business at Fidelity Investments, has a serious problem with innovation in her group. There's too much of it.
Long, long ago, back when VC stood for Vietcong, an ASP was an ill-humored snake, and Andre Agassi had hair, a new and exciting thing came into being. It grew to be known by many names--the Informa...
I'm telling myself that Gulliver would have asked the same question. Or maybe Hunter S. Thompson. What on earth am I doing in a car with three Yahoos, speeding through the lush countryside of the L...
The story of Toby Lenk and his online kids' emporium, eToys, is a distillation of the whole manic-depressive history of e-tailing. Launched in the afterglow of Amazon.com, the company went public l...
Troubleshooting computer problems all day is child's play for Carol Higgins, a 26-year-old desktop-support engineer who works in Alexandria, Va. But building a website to support Binky Computers fo...
Every Thursday, Tim Harrington, CEO of sporting goods e-tailer Fogdog.com, holds a milk-and-cookies session with his employees. But as most e-commerce CEOs are finding out, turning Nasdaq's castor-...
To paraphrase the old Persuaders hit, it's a thin line between best and worst. Consider Amazon.com, undoubtedly e-commerce's poster child. It has built a large and loyal customer base (more than 20...
Imagine, if you will, that the stock market is the Boston Red Sox hurler Pedro Martinez--a fire-breathing flamethrower capable of whizzing a ball so close it stings your nose just watching it. Then...
If anybody can be said to have benefited from the devastating large-scale hacking incidents of recent years, it's the insurance industry. Each time such an event occurs, it is followed by a spate o...
Outside of online investment chat rooms and job reviews, resumes rule the genre of personal business fiction. The first-person characters are heroic, always seeking new and challenging opportunitie...
Nestled in an English valley just south of Canterbury, the village of Nonnington makes an unlikely setting for an e-commerce story that ought to give Amazon's Jeff Bezos pause. Nonnington is every ...
It happened a year ago February in the mahogany-paneled offices of PricewaterhouseCoopers. "It was like somebody threw a switch," recalls CEO James Schiro. At several other management consulting fi...
As flocks of fledgling Web merchants are finding out the hard way, there's lots more to successful e-commerce than mouse clicks. To see how much more, look at the most challenging corner of busines...
KOREA has caught Web fever. Ten million people already use the Web, 3,500 new high-tech startups were launched last year, and broadband is booming. This may be just what the country needs to keep i...
There was a time when nothing on Wall Street was hotter than B2B. Investors were falling all over each other in a mad rush to buy shares in everything from obscure software vendors to online cattle...
This year, as you might imagine, our idea champs are technology innovators who have commercialized a service or product that promises to make an explosive impact on its industry niche. To find thes...
The transformation of IBM ranks as one of the great comeback stories of the 1990s. Since CEO Lou Gerstner's arrival in 1993, profits have more than doubled, to $7.7 billion last year, and the stock...
Two years ago (olden days in Internet time), Mark Pruner turned on his computer and proceeded to waste his time. It wasn't intentional. Pruner, president of Web Counsel, a new-media consulting, des...
Steve Hardis is the first to tell you he knows nothing about e-business. "I don't think anyone over 60 can honestly say they 'get' the Internet," says the 64-year-old CEO of Eaton Corp., the $9 bil...
As a consumer, it's hard not to love the reach of the World Wide Web. Round-trip tickets to Bora Bora, Callaway golf clubs, Darth Maul action figures--it seems everything can be had online these da...
Online banking certainly sounds great. It promises to let you escape long lines at the teller, earn awesome interest rates and avoid petty fees. It promises to make financial tasks like checking ba...
Two years ago (olden days in Internet time), Mark Pruner turned on his computer and proceeded to waste his time. It wasn't intentional. Pruner, president of Web Counsel, a new-media consulting, des...
Exemplary advice is priceless, but getting it free can't hurt. That's why, when we heard that Actinic.com (a supplier of e-commerce software and consulting services) was offering free e-commerce as...
Stolen credit cards, computer crashes, lawsuits--oh my!--any of these things leave an e-commerce site vulnerable to unexpected financial hardship. Protecting your slice of cyberspace from ruin is n...
A year ago, Beyond.com was a New Economy success story. The company had the smart idea of selling software over the Web--a perfect example of using the Internet to eliminate warehouses and lower co...
Think before you ask Dave Chamberlain, "How's business?" The vice president of technology for the Web financial site GetSmart.com is liable to tell you down to the second how long it's taking custo...
It was billed as an e-commerce boot camp--a two-day immersion in the lessons of the New Economy. About 50 people attended the event, which was held in San Francisco in late February and was organiz...
It wasn't until after the fourth straight day of FedEx deliveries that I peeked at the packages my roommate was receiving. He lifted their contents like they were big-game trophies--giant bottles o...
So the first thing you learn about the Internet from studying America's Most Admired Companies is that you don't have to be on the bleeding edge of the Web to be admired. Or even the leading edge. ...
Internet CEOs crave many things: world domination, instant service in bistros, fawning media attention. But what they crave above all else is eyeballs. That's less ghoulish than it sounds. In Websp...
We've all heard impressive statistics and gruesome tales of shopping horror from our recent e-Christmas. But beyond the broad-brush figures, we wondered, how did individual online retailers perform...
Last summer Joe Galli played the tug of war between the old economy and the new--and won big. In June, Galli, who had fled Black & Decker after having clashed with CEO Nolan Archibald and lost the ...
How many Internet CEOs spend their adolescence learning allegorical life lessons from Warren Buffett? And how many then go on to follow his advice? Patrick Byrne, CEO of Overstock.com, a Salt Lake ...
It's auction day at the National Auto Dealers Exchange (NADE) in Bordentown, N.J. Each Wednesday, some 5,000 used cars go on the block. Car dealers stream in and out of a vast 18-lane auction area....
'Twas the week before Christmas, and all across the land, Moms sat at computers with mice in their hands. They tried to buy gifts on eToys and Amazon, In hopes that the sites would deliver Pokemon....
I'm in love with Harry & David. No, that's not some new hot dot-com. And, no, it's not my firm's most recent investment. It is, as you might have guessed, the traditional catalog company, which spe...
Money, get away. Get a good job with good pay and you're okay. --Pink Floyd, "Money" If you think about it, the average consumer uses the Internet for one of two things: browsing or shopping. Brow...
Wearing a baseball cap emblazoned with the word FOOL, stock market wag and watchdog Tom Gardner tosses a question to a roomful of tech entrepreneurs and MBAs at the University of Virginia's Darden ...
These days everyone wants his own "e." People want to work for an e-company doing e-business making piles of e-money just like all their e-friends from back at Princeton. Equity research analysts a...
Your grandfather made his money in railroads. Your dad struck it rich in oil stocks. And you? You scored big with Internet phenoms.
If you think of the Dow Jones industrial index as 20th-century and stodgy, you could well find yourself welcoming FORTUNE's e-50 index as millennial and fly. We want this assembly of companies to s...
The Gartner Group has always billed itself as "the world's leading authority on information technology." That's a weighty claim, but it's nothing compared with what fans of Gartner's stock once sai...
From the time the Internet was known only to small bands of geeks to its explosion as a cultural and economic force, FORTUNE has been its Boswell, faithfully chronicling every (well, virtually ever...
Smart, cocky Kris Hagerman had a catchy idea for a publicity stunt to launch his new e-business. As photographers of the San Francisco press corps clicked away, Hagerman, then 31, ripped up a thick...
You can't afford to be the last business in America to launch an e-commerce site. The problem is knowing where to start. "Most small businesses find e-commerce intimidating," says Terri Lonier, a s...
The "e" in e-business will soon be irrelevant.
By all accounts, this will be the biggest holiday season ever for shopping on the Internet. Those who make a living predicting such things say consumers buying gifts online will spend as much as $9...
On the morning of Sept. 28, Amazon.com announced that on the morning of Sept. 29 it planned to make an "announcement significantly affecting the world of e-commerce." From Wall Street to Silicon Va...
PETCO www.petco.com Partner with an e-biz or become one? This supplier decided to pair up.
Last May, Bank One sponsored an "Immersion Day" in New York City to introduce the press to its new online spinoff--an Internet bank called WingspanBank.com. Even though the shindig was sponsored by...
What was really surprising about George Shaheen's sudden announcement last month that he was quitting the top job at the world's biggest consulting firm to go run an Internet startup that delivers ...
Late in the afternoon of Aug. 4, Walter Buckley was in a limo riding through the streets of Manhattan and feeling queasy. Three and a half years earlier, he and Ken Fox had founded Internet Capital...
If you asked Internet retailing experts three years ago who was most likely to suffer from the rise of e-commerce, many would have pointed to distributors. These large disrespected behemoths that m...
It should come as no surprise that the tech world is well represented on our fastest-growing companies list. The 32 tech companies come in all flavors: from computer maker Dell (No. 14) to e-commer...
Barnes & Noble has Amazon. Toys "R" Us has eToys. So you'd think by now that Home Depot would have its own raging bat-tle with some do-it-yourself Web e-tailing upstart. Instead, the $30 billion re...
The morning after he was named Compaq's CEO, Michael Capellas spoke with FORTUNE's David Kirkpatrick. Capellas' new corner office was bare: All the desks and paraphernalia of the three interim co-C...
Having made his name as one of the savviest investors in Silicon Valley and piled up billions of dollars in paper profits along the way, Masayoshi Son is back home in Tokyo with even bigger dreams....
Pat Zilvitis is chief information officer at Gillette in Boston and a huge IBM customer. But it's not the quality of Big Blue's PCs, servers, and mainframes that draws him. "I often don't know if I...
RCN Cable, phone and Internet service HEADQUARTERS: Princeton, NJ REVENUES: $245 million TICKER: RCNC FOUNDED: 1997 EMPLOYEES: 2,500 WEB: www.rcn.com
Chan Suh is CEO of a four-year-old Web consulting company in New York City called Agency.com. His office has an exposed brick wall, wood floors, doodads, and windows overlooking Greenwich Village. ...
Larry Bossidy, CEO of AlliedSignal, has been thinking about e-commerce. It may be accurate to say that Bossidy has been obsessing about it. "Every company," he says, "has to have an Internet strate...
Deep in the bowels of eToys, a typical virtual retailer, the stuff that makes the business tick is about as unvirtual as you can imagine. One week before Christmas, the cold, cement-floored warehou...
Somewhere out there is a bullet with your company's name on it. Somewhere out there is a competitor, unborn and unknown, that will render your business model obsolete. Bill Gates knows that. When h...
Have you heard that electronic commerce is the hottest thing since sliced bread? Yup, that's right. The reason I know is that I'm one of 18 leading lights in California to have been appointed by ou...
"Got to find a reason things went wrong / Got to find a reason why the money's all gone" --Sublime, "What I Got"
So you wanted a vision? You got it--all of it. IBM's chairman and CEO, Lou Gerstner, is taking his vision to the streets in a $200 million-plus marketing and ad campaign that had its debut recently...
Love is lovelier, the second time around,/ Just as wonderful, with both feet on the ground. --"The Second Time Around" The first time around, electronic commerce was a market under the influence o...
The Web commerce revolution was originally scheduled for 1996. That was the year, according to the pundits, when both consumers and businesses would start spending like crazy, visiting virtual mall...
Surf's up, skinflints: The World Wide Web is fast becoming the best place to shop for bargains. Savvy online shoppers are already getting sweet deals on life insurance, airline tickets, cars, compu...
Home-computer users typically fire up their PCs either for word processing or trying to get to level 6 on Tetris. But if that's all you are getting from your desktop, you're ignoring one of your ma...
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