On Monday, Reed Hastings, CEO of Netflix, posted on Netflix's blog that the popular online movie rental service would not be breaking off its DVD-by-mail business from its online streaming business. This was Netflix's third major announcement relating to changes in pricing and service offering in four months.
Popular new technologies and services -- like daily group deals and wireless TV services -- also come with new frustrations. And consumer agencies are hearing all about them.
With the economy still in shambles and many Americans still struggling to emerge from debt, find jobs and support their families, there's plenty to complain about. Add fraud and predatory lending to the mix and the list of complaints gets even longer.
Discount airline AirTran Airways ranked first overall among 16 large U.S. carriers in 2010, according to an airline quality report released Monday.
The government received more than a million consumer complaints last year, with identity theft enraging the most people.
The quality and safety violations that led to the shutdown of a Tylenol plant were extremely serious, and could lead to tough action by regulators on drugmaker Johnson & Johnson.
The adult Tylenol that was recalled this week was made at the same shuttered Fort Washington plant that produced all of Johnson & Johnson's problematic children's Tylenol medicines, CNNMoney confirmed Tuesday.
Another Johnson & Johnson manufacturing plant -- this one making heartburn and gas relief drugs Pepcid, Imodium and Mylanta -- was cited for a pattern of quality lapses similar to those seen at the company's shuttered Tylenol plant.
Landlords who won't exterminate roach-infested apartments. Debt collectors' harassing phone calls. Companies that sell timeshares for a fee -- then disappear with the money.
Federal inspectors on Wednesday outlined alleged shortcomings at another Johnson & Johnson plant in Pennsylvania, after recently inspecting the facility which failed to receive a clean bill of health.
The performance of the airline industry improved in 2009, compared with the previous year, according to an annual report released Monday.
For years, catchy advertisements have convinced viewers that if they don't log on to a Web site offering a free credit report, they could end up living in their parents' basement or working at a seafood restaurant.
Lawmakers grilled Toyota's president, Akio Toyoda, in a hearing Wednesday aimed at discovering, among other things, why the automaker was slow to respond to safety issues related to sudden acceleration.
Akio Toyoda, the president of Toyota, acknowledged in prepared remarks made public Tuesday that the automaker's efforts to expand resulted in lax safety standards and pledged new steps to ensure quality control.
Government regulators said Tuesday they have demanded documents from Toyota to determine if the automaker conducted its recent recalls in a timely manner.
Toyota is planning to suspend production at two U.S. plants as sales lag following the automaker's massive recall of its vehicles.
A government agency said Monday that there has been a spike in consumer complaints about Toyota cars and trucks in recent weeks, following the carmaker's recall of millions of vehicles.
Despite a torrent of high-profile recalls that have tarnished Toyota's once stellar reputation, a study published Wednesday reveals that the automaker actually gets fewer customer complaints per car than the majority of its competitors.
Money isn't everything in a career, but for many people, it's the driving force behind their decision to stay in a current job, search for a new one, or accept or decline a job offer.
Google's Nexus One phone may have been one of the most anticipated devices of the last few weeks. But since the smartphone's launch last Tuesday, it has left a string of unhappy customers in its wake.
According to the Better Business Bureau, more and more people are susceptible to schemes that prey on people looking for employment. The long-term unemployed may become desperate; certainly they're vulnerable. Creditors may be knocking at their door.
Airline performance improved in 2008 for the first time in five years, according to an annual airline quality report released Monday.
CNNMoney: Avoiding scam artistsupdated: Thu Mar 12 2009 10:09:00
The federal government's plan to revive the ailing economy is stimulating business already - for con artists at least.
With the nation's unemployment rate at 7.6% and expectations for it to go even higher in this year, work-at-home Web sites which promise big money for little or no experience are extremely tempting in the best of times, but now more than ever, people are falling victims to work-at-home scams.
The Better Business Bureau is assuring individuals who recently received a check from a federal court in Pennsylvania that the checks are legitimate and part of a settlement agreement with Wachovia Bank related to telemarketing fraud.
As a rule, most travel agents are well-trained, competent professionals who work hard for you.
As the economy sinks deeper into a slump, Americans find it tougher to come up with extra money to chip away at their debts. And as the debt piles up, more consumers are getting calls from debt collectors looking for payment.
Donna and David Sloat love to travel. When they got a postcard that claimed they could get 50 percent off the price of cruises and 75 percent off condo vacations, they were intrigued.
Looking for love this Valentine's day? Make sure Cupid's arrow doesn't hit your wallet.
The airline industry did an overall poor job last year according to the Air Quality Rating survey, released Monday
If you've faced a financial catastrophe -- an illness or job layoff -- and you've fallen behind on some bills, you're well aware that debt collectors are eager to collect those payments.
Banks are tightening their purse strings, making it harder to qualify for loans. And now the Better Business Bureau is warning that some companies are using the credit crunch to take advantage of consumers who want to clean up their credit. Here are some top tips on avoiding these scams.
Dear FSB: What is the best way to sell a small business valued between $1 to $2 million?
All Adam Reuter wanted was the video of his graduation from Villa Julie College in suburban Baltimore. After two months the production company finally sent a DVD, but it featured the wrong graduation ceremony. Over the next two months Reuter called the firm, VPC, repeatedly, but got no satisfaction.
Whether your last move was across the country or across the street, it probably ended with two words: "Never again!" But you don't always have the luxury of staying in the same place forever. Sooner or later, you find yourself surrounded by cardboard boxes and packing tape again. Don't despair.
Parents beware - financial aid scams are growing. Complaints are up 60 percent last year, according to the Better Business Bureau. Here's what you need to watch out for.
Parents beware. Financial aid scams are growing. Complaints were up 60 percent in 2006, according to the Better Business Bureau. Here's what you need to watch out for.
Shares of JetBlue jumped 4 percent Thursday on an analyst upgrade despite a flood of bad publicity related to a flight that was stranded in New York City.
The holiday season brings out more than yuletide and cheer. Thieves are also hard at work.
If someone is pitching you a financial product (such as a stock, a bond or an investment fund)...
Actress Jennifer Love Hewitt, singer Jon Secada and the Osbournes, known for their hit MTV show, all have one thing in common: They bought dogs from the same place. But a CNN investigation finds the company that sold them their pets has many unhappy customers.
The airline industry appears to be slipping when it comes to performance, according to a survey published Monday.
Just about anyone can set up a shingle and call themselves an accountant. And when tax time approaches, having the right person handling your financial accounts is more important than ever.
Chimneys are going to be puffing away soon as homeowners look to snuggle up to their fireplaces this winter season. In today's top 5 tips we're going to give you some chimney safety ideas and advise you on how to avoid getting swindled by bogus chimney sweeps.
There are now some 4,600 Web sites advertising Hurricane Katrina relief services, and most of them are under suspicion of being bogus, FBI assistant director Louis Reigel said Friday.
There are now some 2,300 Web sites advertising Hurricane Katrina relief services, and most of them are presumed to be bogus, the FBI said Friday.
Ever since Hurricane Katrina slammed into the region on last week hundreds of thousands of Louisiana and Mississippi residents have been forced to leave their homes.
CNNMoney: Donating to charityupdated: Fri Jul 29 2005 14:12:00
Tens of thousands of children are going to starve to death in the West African Nation of Niger unless they get aid. In fact, 1.2 million people are starving. It's a crisis that could have been avoided, according to the United Nations. But it seems no one was listening to the warnings last year.
Sybil Pryor thought she was getting a deal. Early last year, a contractor showed up at the 77-year-old's Oakland, Calif. home and offered to install a new roof and and new siding. The cost? Not to ...
Sybil Pryor thought she was getting a deal.
Money Magazine: Money Helpsupdated: Tue Mar 01 2005 00:01:00
Q. When we got a home-equity line of credit in 2003, my wife had a "stellar" credit score of 804, but mine was only a "good" 699. To qualify for the best rate, I'd need 700 or higher. We were told ...
Calling a complaint hotline can cause some people's blood to boil, even leading unsatisfied customers to terminate their business.
CNNMoney: Negotiating a HELOCupdated: Thu Feb 10 2005 15:23:00
Q. When we got a home-equity line of credit in 2003, my wife had a "stellar" credit score of 804, but mine was only a "good" 699. To qualify for the best rate, I'd need 700 or higher. We were told we could reapply in a year for free, so I paid down my cards and worked on my score. When we went back to the bank, they said it would now cost us $500 to reapply. Can they do this?
CNNMoney: Complaints departmentupdated: Wed Feb 02 2005 14:26:00
It can be so infuriating when the dry-cleaner ruins another pair of your pants. And what about those annoying spam e-mails you get everyday? Or maybe your car has a major flaw, like the recent one Ford Explorers are being recalled for: an incinerating engine.
'Tis the season for giving. And, for many people that means more than just buying presents for friends and family -- it means giving to charity.
CNNMoney: Online shoppingupdated: Wed Nov 17 2004 13:55:00
More and more Americans are skipping the mall and shopping online.
If you've ever dreamed of adding that master suite or converting your basement into an entertainment center, now may be the best time. That's because contractors -- who are much in demand in the spring and summer -- usually have far fewer jobs in the fall.
In the wake of a disaster like Hurricane Charley, fraud artists come quickly out of the woodwork to prey on shell-shocked storm victims.
The loss of millions of manufacturing jobs and hundreds of thousands of service jobs over the past few years, and the threat of the loss of millions more to offshore outsourcing, is a clear call to our business and political leaders that our trade policies simply are not working. At the least, not in the national interest.
CNNMoney: Frances' fraudstersupdated: Mon Aug 16 2004 13:56:00
In the wake of a disaster like Hurricane Frances, fraud artists come quickly out of the woodwork to prey on shell-shocked storm victims.
CNNMoney: Pet care costsupdated: Wed Jul 14 2004 13:57:00
Between massages, yoga classes, daycare, hotels and gourmet meals...pets (yes pets!) are more pampered than ever.
Low-cost airlines, which have been giving major carriers financial fits by undercutting their fares, may also be providing a better customer experience than their full-service competitors, according to results of an airline quality study released Monday.
More and more Americans are skipping the mall and heading online to shop. In each of the next five years, sales via the web will grow at a 19 percent clip, says Forrester Research. By 2008, consumers will spend nearly $230 billion or 10 percent of all retail sales online.
The number of individuals falling victim to identity theft has soared while the Internet continues to prove a lucrative breeding ground for shady operators who are able to steal millions from unwitting victims.
Dear Annie: I'm one of two people working in technical support at a software startup, and I'm tired of being used as a scapegoat. In the three months I've been here, I have been plagued by customer...
Given the catastrophes that have slammed the securities industry over the past few months, it's no surprise that investor confidence has hit rock bottom. Enron is just the tip of the iceberg. In ea...
These days, you can pretty much throw a rock in any direction and hit a forecaster predicting that this year's online holiday shopping season will be the biggest one yet. Sure, the numbers are impr...
Since concerns about security, privacy or scams linger around Internet shopping, it's no surprise that an industry has popped up that aims to assuage those fears with a seal of approval. But the me...
Until recently I almost never wore a watch. I didn't like the way one felt strapped to my wrist, so I simply learned to do without, relying on those big clocks outside banks or craning my neck to s...
Q. My father died recently, leaving my healthy, active 72-year-old mother with homes in New York and Florida, 10,000 shares of Philip Morris stock worth about $472,500, and $1.3 million in tax-free...
South Florida, long a haven for boiler-room operations, now harbors a new form of flimflam: phony employment agencies that collect up-front fees -- typically $200 to $300 -- from people around the ...
So many customers got sore at their dry cleaners last year that the industry zoomed from No. 11 to No. 7 on the Better Business Bureau's list of the top & consumer complaints -- beating out even au...
If during a bout of insomnia you have ever snapped on the television, chances are you've seen an ''infomercial'': a five-to-30-minute commercial, often disguised as a talk show, that usually airs d...
When Barry and Karen Wiedemann of Placerville, Calif. noticed white smoke spewing from the tailpipe of their 1980 Mazda 626 last July, the local mechanic they turned to said they needed a new engin...
FRED JEROME survived a frequent flier's nightmare. Boarding a 9:30 Pan Am shuttle in New York one morning, he expected to arrive in Boston in plenty of time for a full afternoon of business meeting...
When Chairman Roger Smith learned of Ross Perot's indictment of GM management, he asked for an opportunity to reply. Highlights of the rebuttal he presented in a 1 1/2-hour phone interview with wri...
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