http://topics.cnn.com/topics/feeds/rss/Consumer_ComplaintsFind stories, videos, and photos about Consumer Complaints from CNN.com.en-usCable News Network LP, LLLP.Wed, 25 Nov 2009 18:03:59 GMT5http://i.cdn.turner.com/cnn/.element/img/1.0/logo/cnn.logo.rss.gifhttp://topics.cnn.com/topics/feeds/rss/Consumer_Complaints14433Find stories, videos, and photos about Consumer Complaints from CNN.com.http://money.cnn.com/2009/07/13/pf/saving/job_offer_scams/index.htmhttp://money.cnn.com/2009/07/13/pf/saving/job_offer_scams/index.htmAccording to the Better Business Bureau, more and more people are susceptible to schemes that prey on people looking for employment. The long-term unemployed may become desperate; certainly they're vulnerable. Creditors may be knocking at their door.Mon, 13 Jul 2009 15:58:00 EDThttp://money.cnn.com/2009/04/06/news/companies/airline_quality/index.htmhttp://money.cnn.com/2009/04/06/news/companies/airline_quality/index.htmAirline performance improved in 2008 for the first time in five years, according to an annual airline quality report released Monday.Mon, 06 Apr 2009 18:22:00 EDThttp://money.cnn.com/2009/03/12/pf/saving/scam_artists_willis/index.htmhttp://money.cnn.com/2009/03/12/pf/saving/scam_artists_willis/index.htmThe federal government's plan to revive the ailing economy is stimulating business already - for con artists at least.Thu, 12 Mar 2009 14:09:00 EDThttp://money.cnn.com/2009/02/12/pf/saving/toptips_jobscams_willis/index.htmhttp://money.cnn.com/2009/02/12/pf/saving/toptips_jobscams_willis/index.htmWith the nation's unemployment rate at 7.6% and expectations for it to go even higher in this year, work-at-home Web sites which promise big money for little or no experience are extremely tempting in the best of times, but now more than ever, people are falling victims to work-at-home scams.Thu, 26 Feb 2009 18:35:00 ESThttp://www.cnn.com/2008/US/12/25/wachovia.checks/index.html#cnnSTCTexthttp://www.cnn.com/2008/US/12/25/wachovia.checks/index.html#cnnSTCTextThe Better Business Bureau is assuring individuals who recently received a check from a federal court in Pennsylvania that the checks are legitimate and part of a settlement agreement with Wachovia Bank related to telemarketing fraud.Mon, 29 Dec 2008 00:40:00 ESThttp://www.cnn.com/2008/TRAVEL/traveltips/12/23/travel.agents/index.html#cnnSTCTexthttp://www.cnn.com/2008/TRAVEL/traveltips/12/23/travel.agents/index.html#cnnSTCTextAs a rule, most travel agents are well-trained, competent professionals who work hard for you.Tue, 23 Dec 2008 16:33:00 ESThttp://money.cnn.com/2008/11/25/pf/debt_collections/index.htmhttp://money.cnn.com/2008/11/25/pf/debt_collections/index.htmAs the economy sinks deeper into a slump, Americans find it tougher to come up with extra money to chip away at their debts. And as the debt piles up, more consumers are getting calls from debt collectors looking for payment.Mon, 08 Dec 2008 16:53:00 ESThttp://www.cnn.com/2008/LIVING/personal/07/25/caution.no.free.stuff/index.html#cnnSTCTexthttp://www.cnn.com/2008/LIVING/personal/07/25/caution.no.free.stuff/index.html#cnnSTCTextDonna and David Sloat love to travel. When they got a postcard that claimed they could get 50 percent off the price of cruises and 75 percent off condo vacations, they were intrigued.Fri, 25 Jul 2008 20:26:00 EDThttp://www.cnn.com/2008/LIVING/personal/02/14/roym.online.dating/index.html#cnnSTCTexthttp://www.cnn.com/2008/LIVING/personal/02/14/roym.online.dating/index.html#cnnSTCTextLooking for love this Valentine's day? Make sure Cupid's arrow doesn't hit your wallet.Fri, 11 Apr 2008 14:20:00 EDThttp://www.time.com/time/business/article/0,8599,1728411,00.html?xid=feed-cnn-topicshttp://www.time.com/time/business/article/0,8599,1728411,00.html?xid=feed-cnn-topicsThe airline industry did an overall poor job last year according to the Air Quality Rating survey, released MondayMon, 07 Apr 2008 16:00:00 EDThttp://www.cnn.com/2008/LIVING/personal/02/29/rogue.debt.collectors/index.html#cnnSTCTexthttp://www.cnn.com/2008/LIVING/personal/02/29/rogue.debt.collectors/index.html#cnnSTCTextIf you've faced a financial catastrophe -- an illness or job layoff -- and you've fallen behind on some bills, you're well aware that debt collectors are eager to collect those payments.Fri, 29 Feb 2008 17:37:00 ESThttp://money.cnn.com/2008/02/18/pf/saving/toptips/index.htmhttp://money.cnn.com/2008/02/18/pf/saving/toptips/index.htmBanks are tightening their purse strings, making it harder to qualify for loans. And now the Better Business Bureau is warning that some companies are using the credit crunch to take advantage of consumers who want to clean up their credit. Here are some top tips on avoiding these scams.Mon, 18 Feb 2008 16:53:00 ESThttp://money.cnn.com/2008/02/14/smbusiness/sell_business.fsb/index.htmhttp://money.cnn.com/2008/02/14/smbusiness/sell_business.fsb/index.htmDear FSB: What is the best way to sell a small business valued between $1 to $2 million?Mon, 18 Feb 2008 15:49:00 ESThttp://money.cnn.com/2007/09/05/smbusiness/customer_service.fsb/index.htmhttp://money.cnn.com/2007/09/05/smbusiness/customer_service.fsb/index.htmAll Adam Reuter wanted was the video of his graduation from Villa Julie College in suburban Baltimore. After two months the production company finally sent a DVD, but it featured the wrong graduation ceremony. Over the next two months Reuter called the firm, VPC, repeatedly, but got no satisfaction.Mon, 24 Sep 2007 02:46:00 EDThttp://www.cnn.com/2007/LIVING/personal/09/14/stressless.moving/index.html#cnnSTCTexthttp://www.cnn.com/2007/LIVING/personal/09/14/stressless.moving/index.html#cnnSTCTextWhether your last move was across the country or across the street, it probably ended with two words: "Never again!" But you don't always have the luxury of staying in the same place forever. Sooner or later, you find yourself surrounded by cardboard boxes and packing tape again. Don't despair.Wed, 19 Sep 2007 17:07:00 EDThttp://money.cnn.com/2007/08/09/pf/saving/toptips/index.htmhttp://money.cnn.com/2007/08/09/pf/saving/toptips/index.htmParents beware - financial aid scams are growing. Complaints are up 60 percent last year, according to the Better Business Bureau. Here's what you need to watch out for.Fri, 10 Aug 2007 06:56:00 EDThttp://www.cnn.com/2007/LIVING/homestyle/08/09/financial.aid/index.html#cnnSTCTexthttp://www.cnn.com/2007/LIVING/homestyle/08/09/financial.aid/index.html#cnnSTCTextParents beware. Financial aid scams are growing. Complaints were up 60 percent in 2006, according to the Better Business Bureau. Here's what you need to watch out for.Thu, 09 Aug 2007 06:32:00 EDThttp://money.cnn.com/2007/02/15/news/companies/jetblue/index.htmhttp://money.cnn.com/2007/02/15/news/companies/jetblue/index.htmShares of JetBlue jumped 4 percent Thursday on an analyst upgrade despite a flood of bad publicity related to a flight that was stranded in New York City.Thu, 15 Feb 2007 14:14:00 ESThttp://money.cnn.com/2006/12/06/pf/saving/toptips/index.htmhttp://money.cnn.com/2006/12/06/pf/saving/toptips/index.htmThe holiday season brings out more than yuletide and cheer. Thieves are also hard at work.Wed, 06 Dec 2006 17:21:00 ESThttp://money.cnn.com/2006/10/26/magazines/moneymag/scam_homework.moneymag/index.htmhttp://money.cnn.com/2006/10/26/magazines/moneymag/scam_homework.moneymag/index.htmIf someone is pitching you a financial product (such as a stock, a bond or an investment fund)...Thu, 26 Oct 2006 14:13:00 EDThttp://www.cnn.com/2006/US/05/11/online.puppies/index.htmlhttp://www.cnn.com/2006/US/05/11/online.puppies/index.htmlActress Jennifer Love Hewitt, singer Jon Secada and the Osbournes, known for their hit MTV show, all have one thing in common: They bought dogs from the same place. But a CNN investigation finds the company that sold them their pets has many unhappy customers.Thu, 11 May 2006 17:37:00 EDThttp://money.cnn.com/2006/04/03/news/companies/airline_quality/index.htmhttp://money.cnn.com/2006/04/03/news/companies/airline_quality/index.htmThe airline industry appears to be slipping when it comes to performance, according to a survey published Monday.Mon, 03 Apr 2006 14:45:00 EDThttp://money.cnn.com/2006/03/17/pf/saving/willis_tips/index.htmhttp://money.cnn.com/2006/03/17/pf/saving/willis_tips/index.htmJust about anyone can set up a shingle and call themselves an accountant. And when tax time approaches, having the right person handling your financial accounts is more important than ever.Fri, 17 Mar 2006 16:46:00 ESThttp://money.cnn.com/2006/01/11/real_estate/realestate_tips_chimney/index.htmhttp://money.cnn.com/2006/01/11/real_estate/realestate_tips_chimney/index.htmChimneys are going to be puffing away soon as homeowners look to snuggle up to their fireplaces this winter season. In today's top 5 tips we're going to give you some chimney safety ideas and advise you on how to avoid getting swindled by bogus chimney sweeps.Wed, 11 Jan 2006 20:39:00 ESThttp://money.cnn.com/2005/09/23/pf/beware_disaster_scams/index.htmhttp://money.cnn.com/2005/09/23/pf/beware_disaster_scams/index.htmThere are now some 4,600 Web sites advertising Hurricane Katrina relief services, and most of them are under suspicion of being bogus, FBI assistant director Louis Reigel said Friday.Fri, 23 Sep 2005 14:47:00 EDThttp://money.cnn.com/2005/09/09/pf/beware_disaster_scams/index.htmhttp://money.cnn.com/2005/09/09/pf/beware_disaster_scams/index.htmThere are now some 2,300 Web sites advertising Hurricane Katrina relief services, and most of them are presumed to be bogus, the FBI said Friday.Fri, 09 Sep 2005 15:10:00 EDThttp://money.cnn.com/2005/09/06/pf/saving/willis_tips/index.htmhttp://money.cnn.com/2005/09/06/pf/saving/willis_tips/index.htmEver since Hurricane Katrina slammed into the region on last week hundreds of thousands of Louisiana and Mississippi residents have been forced to leave their homes.Tue, 06 Sep 2005 18:06:00 EDThttp://money.cnn.com/2005/07/29/pf/saving/willis_tips/index.htmhttp://money.cnn.com/2005/07/29/pf/saving/willis_tips/index.htmTens of thousands of children are going to starve to death in the West African Nation of Niger unless they get aid. In fact, 1.2 million people are starving. It's a crisis that could have been avoided, according to the United Nations. But it seems no one was listening to the warnings last year.Fri, 29 Jul 2005 18:12:00 EDThttp://money.cnn.com/magazines/moneymag/moneymag_archive/2005/07/01/8263134/index.htmhttp://money.cnn.com/magazines/moneymag/moneymag_archive/2005/07/01/8263134/index.htmSybil Pryor thought she was getting a deal. Early last year, a contractor showed up at the 77-year-old's Oakland, Calif. home and offered to install a new roof and and new siding. The cost? Not to ...Fri, 01 Jul 2005 04:01:00 EDThttp://money.cnn.com/2005/06/13/real_estate/real_estate_scams_0507/index.htmhttp://money.cnn.com/2005/06/13/real_estate/real_estate_scams_0507/index.htmSybil Pryor thought she was getting a deal.Mon, 13 Jun 2005 19:43:00 EDThttp://money.cnn.com/magazines/moneymag/moneymag_archive/2005/03/01/8251190/index.htmhttp://money.cnn.com/magazines/moneymag/moneymag_archive/2005/03/01/8251190/index.htmQ. When we got a home-equity line of credit in 2003, my wife had a "stellar" credit score of 804, but mine was only a "good" 699. To qualify for the best rate, I'd need 700 or higher. We were told ...Tue, 01 Mar 2005 05:01:00 ESThttp://www.cnn.com/2005/TECH/02/25/watch.your.tone/index.htmlhttp://www.cnn.com/2005/TECH/02/25/watch.your.tone/index.htmlCalling a complaint hotline can cause some people's blood to boil, even leading unsatisfied customers to terminate their business.Fri, 25 Feb 2005 14:23:00 ESThttp://money.cnn.com/2005/02/10/pf/magbr_helps_0503/index.htmhttp://money.cnn.com/2005/02/10/pf/magbr_helps_0503/index.htmQ. When we got a home-equity line of credit in 2003, my wife had a "stellar" credit score of 804, but mine was only a "good" 699. To qualify for the best rate, I'd need 700 or higher. We were told we could reapply in a year for free, so I paid down my cards and worked on my score. When we went back to the bank, they said it would now cost us $500 to reapply. Can they do this?Thu, 10 Feb 2005 20:23:00 ESThttp://money.cnn.com/2005/02/02/pf/saving/willis_tips/index.htmhttp://money.cnn.com/2005/02/02/pf/saving/willis_tips/index.htmIt can be so infuriating when the dry-cleaner ruins another pair of your pants. And what about those annoying spam e-mails you get everyday? Or maybe your car has a major flaw, like the recent one Ford Explorers are being recalled for: an incinerating engine.Wed, 02 Feb 2005 19:26:00 ESThttp://money.cnn.com/2004/11/29/pf/saving/willis_tips/index.htmhttp://money.cnn.com/2004/11/29/pf/saving/willis_tips/index.htm'Tis the season for giving. And, for many people that means more than just buying presents for friends and family -- it means giving to charity.Mon, 29 Nov 2004 16:02:00 ESThttp://money.cnn.com/2004/11/17/pf/saving/willis_tips/index.htmhttp://money.cnn.com/2004/11/17/pf/saving/willis_tips/index.htmMore and more Americans are skipping the mall and shopping online.Wed, 17 Nov 2004 18:55:00 ESThttp://money.cnn.com/2004/10/06/pf/saving/willis_tips/index.htmhttp://money.cnn.com/2004/10/06/pf/saving/willis_tips/index.htmIf you've ever dreamed of adding that master suite or converting your basement into an entertainment center, now may be the best time. That's because contractors -- who are much in demand in the spring and summer -- usually have far fewer jobs in the fall.Wed, 06 Oct 2004 14:54:00 EDThttp://money.cnn.com/2004/09/03/pf/hurricanecharleyfrauds.0922/index.htmhttp://money.cnn.com/2004/09/03/pf/hurricanecharleyfrauds.0922/index.htmIn the wake of a disaster like Hurricane Charley, fraud artists come quickly out of the woodwork to prey on shell-shocked storm victims.Fri, 03 Sep 2004 13:22:00 EDThttp://www.cnn.com/2004/US/08/27/home.advantage/index.htmlhttp://www.cnn.com/2004/US/08/27/home.advantage/index.htmlThe loss of millions of manufacturing jobs and hundreds of thousands of service jobs over the past few years, and the threat of the loss of millions more to offshore outsourcing, is a clear call to our business and political leaders that our trade policies simply are not working. At the least, not in the national interest.Fri, 27 Aug 2004 16:31:00 EDThttp://money.cnn.com/2004/08/16/pf/hurricanecharleyfrauds/index.htmhttp://money.cnn.com/2004/08/16/pf/hurricanecharleyfrauds/index.htmIn the wake of a disaster like Hurricane Frances, fraud artists come quickly out of the woodwork to prey on shell-shocked storm victims.Mon, 16 Aug 2004 17:56:00 EDThttp://money.cnn.com/2004/07/14/pf/saving/willis_tips_fri/index.htmhttp://money.cnn.com/2004/07/14/pf/saving/willis_tips_fri/index.htmBetween massages, yoga classes, daycare, hotels and gourmet meals...pets (yes pets!) are more pampered than ever.Wed, 14 Jul 2004 17:57:00 EDThttp://www.cnn.com/2004/TRAVEL/04/05/airline.study/index.htmlhttp://www.cnn.com/2004/TRAVEL/04/05/airline.study/index.htmlLow-cost airlines, which have been giving major carriers financial fits by undercutting their fares, may also be providing a better customer experience than their full-service competitors, according to results of an airline quality study released Monday.Mon, 05 Apr 2004 05:27:00 EDThttp://money.cnn.com/2004/03/15/pf/saving/willis_tips/index.htmhttp://money.cnn.com/2004/03/15/pf/saving/willis_tips/index.htmMore and more Americans are skipping the mall and heading online to shop. In each of the next five years, sales via the web will grow at a 19 percent clip, says Forrester Research. By 2008, consumers will spend nearly $230 billion or 10 percent of all retail sales online.Mon, 15 Mar 2004 15:31:00 ESThttp://money.cnn.com/2004/01/22/pf/ftc_identity_theft/index.htmhttp://money.cnn.com/2004/01/22/pf/ftc_identity_theft/index.htmThe number of individuals falling victim to identity theft has soared while the Internet continues to prove a lucrative breeding ground for shady operators who are able to steal millions from unwitting victims.Thu, 22 Jan 2004 19:54:00 ESThttp://money.cnn.com/magazines/fortune/fortune_archive/2003/08/11/346792/index.htmhttp://money.cnn.com/magazines/fortune/fortune_archive/2003/08/11/346792/index.htmDear Annie: I'm one of two people working in technical support at a software startup, and I'm tired of being used as a scapegoat. In the three months I've been here, I have been plagued by customer...Mon, 11 Aug 2003 04:01:00 EDThttp://money.cnn.com/magazines/fortune/fortune_archive/2002/05/13/322900/index.htmhttp://money.cnn.com/magazines/fortune/fortune_archive/2002/05/13/322900/index.htmGiven the catastrophes that have slammed the securities industry over the past few months, it's no surprise that investor confidence has hit rock bottom. Enron is just the tip of the iceberg. In ea...Mon, 13 May 2002 04:01:00 EDThttp://money.cnn.com/magazines/moneymag/moneymag_archive/1999/12/01/269670/index.htmhttp://money.cnn.com/magazines/moneymag/moneymag_archive/1999/12/01/269670/index.htmThese days, you can pretty much throw a rock in any direction and hit a forecaster predicting that this year's online holiday shopping season will be the biggest one yet. Sure, the numbers are impr...Wed, 01 Dec 1999 05:01:00 ESThttp://money.cnn.com/magazines/moneymag/moneymag_archive/1998/11/01/250354/index.htmhttp://money.cnn.com/magazines/moneymag/moneymag_archive/1998/11/01/250354/index.htmSince concerns about security, privacy or scams linger around Internet shopping, it's no surprise that an industry has popped up that aims to assuage those fears with a seal of approval. But the me...Sun, 01 Nov 1998 05:01:00 ESThttp://money.cnn.com/magazines/moneymag/moneymag_archive/1998/11/01/250375/index.htmhttp://money.cnn.com/magazines/moneymag/moneymag_archive/1998/11/01/250375/index.htmUntil recently I almost never wore a watch. I didn't like the way one felt strapped to my wrist, so I simply learned to do without, relying on those big clocks outside banks or craning my neck to s...Sun, 01 Nov 1998 05:01:00 ESThttp://money.cnn.com/magazines/moneymag/moneymag_archive/1993/12/01/88499/index.htmhttp://money.cnn.com/magazines/moneymag/moneymag_archive/1993/12/01/88499/index.htmQ. My father died recently, leaving my healthy, active 72-year-old mother with homes in New York and Florida, 10,000 shares of Philip Morris stock worth about $472,500, and $1.3 million in tax-free...Wed, 01 Dec 1993 05:01:00 ESThttp://money.cnn.com/magazines/moneymag/moneymag_archive/1992/12/01/87683/index.htmhttp://money.cnn.com/magazines/moneymag/moneymag_archive/1992/12/01/87683/index.htmSouth Florida, long a haven for boiler-room operations, now harbors a new form of flimflam: phony employment agencies that collect up-front fees -- typically $200 to $300 -- from people around the ...Tue, 01 Dec 1992 05:01:00 ESThttp://money.cnn.com/magazines/moneymag/moneymag_archive/1992/04/01/87225/index.htmhttp://money.cnn.com/magazines/moneymag/moneymag_archive/1992/04/01/87225/index.htmSo many customers got sore at their dry cleaners last year that the industry zoomed from No. 11 to No. 7 on the Better Business Bureau's list of the top & consumer complaints -- beating out even au...Wed, 01 Apr 1992 05:01:00 ESThttp://money.cnn.com/magazines/moneymag/moneymag_archive/1989/07/01/85252/index.htmhttp://money.cnn.com/magazines/moneymag/moneymag_archive/1989/07/01/85252/index.htmIf during a bout of insomnia you have ever snapped on the television, chances are you've seen an ''infomercial'': a five-to-30-minute commercial, often disguised as a talk show, that usually airs d...Sat, 01 Jul 1989 04:01:00 EDThttp://money.cnn.com/magazines/moneymag/moneymag_archive/1989/04/01/85035/index.htmhttp://money.cnn.com/magazines/moneymag/moneymag_archive/1989/04/01/85035/index.htmWhen Barry and Karen Wiedemann of Placerville, Calif. noticed white smoke spewing from the tailpipe of their 1980 Mazda 626 last July, the local mechanic they turned to said they needed a new engin...Sat, 01 Apr 1989 05:01:00 ESThttp://money.cnn.com/magazines/fortune/fortune_archive/1988/10/24/71159/index.htmhttp://money.cnn.com/magazines/fortune/fortune_archive/1988/10/24/71159/index.htmFRED JEROME survived a frequent flier's nightmare. Boarding a 9:30 Pan Am shuttle in New York one morning, he expected to arrive in Boston in plenty of time for a full afternoon of business meeting...Mon, 24 Oct 1988 04:01:00 EDThttp://money.cnn.com/magazines/fortune/fortune_archive/1988/02/15/70198/index.htmhttp://money.cnn.com/magazines/fortune/fortune_archive/1988/02/15/70198/index.htmWhen Chairman Roger Smith learned of Ross Perot's indictment of GM management, he asked for an opportunity to reply. Highlights of the rebuttal he presented in a 1 1/2-hour phone interview with wri...Mon, 15 Feb 1988 05:01:00 EST