Airline performance improved in 2008 for the first time in five years, according to an annual airline quality report released Monday.
If you're worried about getting laid off, there are companies out there dedicated to helping you overcome your spending anxiety.
David Neeleman, founder of Brazil's new Azul Airlines, is seated in the back of his armored Ford Fusion, stopped in a rush-hour traffic jam between the airport and his office in Sao Paulo. "How did he get dengue fever?" he asks Paulinho, the rotund, well-armed cop who moonlights as his bodyguard/driver.
JetBlue Airways and two TSA screeners will pay $240,000 to settle an Iraqi man's claim he was denied access to a flight until he covered a T-shirt that read in English and Arabic, "We Will Not be Silent."
JetBlue Airways Corp. is auctioning off more than 300 roundtrip flights and six vacation packages this week on eBay, with opening bids set between 5 and 10 cents
A JetBlue flight from Boston, Massachusetts, to Fort Lauderdale, Florida, was diverted Saturday when a fight broke out after someone was smoking in the bathroom, federal officials said.
A study from research group FlightStats found that JetBlue Airways was one of the most-delayed airlines in August, while Northwest Airlines had one of the best track records for being on time.
JetBlue Airways and New York City-area airports experienced some of the worst flight delays in the industry for July, according to a monthly report.
Money-losing airlines are trying to find creative ways to raise cash. That includes slapping an ad on just about any part of the plane that doesn't move - including the air-sickness bag.
JetBlue now charges for blankets; USAirways for water; and almost everyone for some baggage. A run-down of airline fees
Airline performance improved in 2008 for the first time in five years, according to an annual airline quality report released Monday.
If you're worried about getting laid off, there are companies out there dedicated to helping you overcome your spending anxiety.
David Neeleman, founder of Brazil's new Azul Airlines, is seated in the back of his armored Ford Fusion, stopped in a rush-hour traffic jam between the airport and his office in Sao Paulo. "How did he get dengue fever?" he asks Paulinho, the rotund, well-armed cop who moonlights as his bodyguard/driver.
JetBlue Airways and two TSA screeners will pay $240,000 to settle an Iraqi man's claim he was denied access to a flight until he covered a T-shirt that read in English and Arabic, "We Will Not be Silent."
JetBlue Airways Corp. is auctioning off more than 300 roundtrip flights and six vacation packages this week on eBay, with opening bids set between 5 and 10 cents
A JetBlue flight from Boston, Massachusetts, to Fort Lauderdale, Florida, was diverted Saturday when a fight broke out after someone was smoking in the bathroom, federal officials said.
A study from research group FlightStats found that JetBlue Airways was one of the most-delayed airlines in August, while Northwest Airlines had one of the best track records for being on time.
JetBlue Airways and New York City-area airports experienced some of the worst flight delays in the industry for July, according to a monthly report.
Money-losing airlines are trying to find creative ways to raise cash. That includes slapping an ad on just about any part of the plane that doesn't move - including the air-sickness bag.
JetBlue now charges for blankets; USAirways for water; and almost everyone for some baggage. A run-down of airline fees
This summer is shaping up to be a delay nightmare for flyers, especially travelers in and out of New York, according to two new reports.
As the price of jet fuel approaches $4 a gallon, even traditionally low-cost carriers are being forced to raise fares.
Stocks were poised for a cautious start Wednesday amid a dramatic drop in oil prices.
Discount carriers used to be the darlings of air travelers, if not travel columnists. With low fares and high standards of customer service, what wasn't to like?
Roz Weiss' vacation to Puerto Rico is put on ice, thanks to JetBlue's operational meltdown last winter. Months later, the airline has refunded the tickets, but the hotel is holding onto her money. Should it let go?)
Inflation concerns plagued Wall Street at the start of trading Friday after November consumer prices came in a little above expectations.
U.S. stocks looked set for a tough start Friday as credit and recession concerns hung over the market ahead of a key government reading on inflation.
JetBlue Airways Corp. will start offering limited e-mail and instant messaging services for free on one of its planes next week as airlines renew efforts to offer in-flight Internet access
You need to get to that meeting, and you need to have all your stuff when you get there. But sometimes your needs are no match for mechanical difficulties, "acts of God," or downright incompetence on the part of an airline. Can anything be done if your flight is canceled or your luggage lost? Yes - you can learn how to better navigate the system before hopping in the cab to the airport. Here's a crash course in surviving the chaos of business travel.
Frequent and lengthy flight delays are increasing and worsening, putting 2007 on track to break records set in 2000, according to a Department of Transportation inspector general report.
Time on the tarmac has been underreported, a federal agency admits, as the summer travel season reaches crunch time
JetBlue Airways founder and Chairman David Neeleman admitted Tuesday that he wasn't pleased when his company's board forced him to give up the CEO spot in May, and said he believes he'd still have the job if not for the ice storm and service meltdown that hit the airline in February.
After another bad weekend, concerns mount over airport delays this summer. Will a Passenger Bill of Rights help?
JetBlue Airways ousted its founder from his CEO job Thursday, three months after the service problems that stranded passengers on grounded jets for hours dented the airline's reputation for customer service.
A member of the House transportation committee, urged more regulation of airline service in a hearing Friday, as committee members expressed frustration with the Federal Aviation Administration and the airline industry over remedies for extended delays, confusion and inconveniences passengers have endured.
When you hear the name "JetBlue" what comes to mind - free in-flight TV on a new jet? Or angry passengers stranded at an airport?
I know this is kind of counterintuitive right now, but I think JetBlue is onto something.
Lately, anytime you put the words "corporate" and "blunder" in the same thought, Wal-Mart inevitably seems to come up.
JetBlue canceled all its New York flights Friday.
JetBlue, the airline whose passengers were stranded on the tarmac in a winter storm last month, cancelled all New York flights Friday. The discount airline led a list of carriers canceling flights to and from the East Coast because of harsh winter weather.
Nearly 600 flights had to wait on the tarmac two hours or more before departing in January, nearly twice what was seen a year ago but roughly in line with a typical month, according to the latest Transportation Department statistics.
JetBlue, which took a hit to earnings and a worse hit to its reputation when passengers were stranded for hours at its New York hub on Feb. 14, moved quickly to cancel 25 percent of its flights to and from John F. Kennedy International Airport Monday as a new storm hit the area.
Hundreds of JetBlue travelers were stranded for hours last week on parked planes. Additionally, more than 1,000 flights were canceled. Is the consumer powerless to do anything about it?
JetBlue CEO David Neeleman said Tuesday that the meltdown the airline experienced in the past week could end up costing the company about $30 million - but won't cost him his job.
After canceling nearly a quarter of its weekend flights, JetBlue said Monday that it will extend widespread cancellations, but said it plans to announce its own customer "Bill of Rights" after facing severe criticism from a Valentine's Day ice storm that snarled operations at its main hub in New York.
Acknowledging the airline has a long way to go to regain its customers' trust, JetBlue Airways was faced with yet more flight cancellations and irate customers Friday after a spokesman on Thursday said that the airline expected to start this "morning fresh and prepared for the remainder of the holiday weekend."
Shares of JetBlue jumped 4 percent Thursday on an analyst upgrade despite a flood of bad publicity related to a flight that was stranded in New York City.
Bad weather kept JetBlue Airways passengers on a Cancun, Mexico-bound flight trapped on the tarmac for eight hours Wednesday at New York's John F. Kennedy International Airport.
When you hear "JetBlue," "AirTran" or "Southwest," you think "cheap fares." These and other low-cost airlines have rapidly expanded in the past six years, bringing bargains to more markets and burn...
Buying an airline ticket has never been a simple task - the rules of the game are always changing. But if you know how the game is played, you'll have a better chance of saving money.
When JetBlue took off in 2000, it quickly became the discount airline of choice. The upstart carrier drew customers with its free live TV, cheap fares, and a CEO who cleaned company planes. But in ...
Jet Blue, known for its swank seats and individual passenger televisions, ranks highest among low-cost carriers in customer satisfaction, says a survey being released Thursday.
SAN FRANCISCO (Business 2.0 Magazine) - Sometimes the most useful gear isn't the newest.
Consider the FORTUNE 1,000 as a very long ladder. The companies near the top are duly celebrated. But drop down a ways and you'll find new names jostling to be America's great corporations of the ...
The airline industry appears to be slipping when it comes to performance, according to a survey published Monday.
You don't have to be affluent to fly off to your weekend getaway anymore -- with the rise of discount flyers like JetBlue and Southwest Air, second-home buyers have expanded their target areas outward.
Airfares are up and there are fewer seats up for grabs. And if that isn't enough, airlines are padding their fares with some extra "gotchas".
You know the old line: How do you end up with $500 million in the airline business? Start with a billion. These days the question should be, How do you end up with $250 million? Or nothing at all? ...
During the winter doldrums, we all tend to hibernate a little bit. But now is the ideal time to start thinking about your summer vacation.
Regardless of the pedigree of the air carrier -- whether it's Northwest Airlines or discounter JetBlue Airways -- insiders have been selling millions of dollars' worth of shares, and they don't appear to be in any rush to buy, according to a report published Wednesday.
Now recognized as a major player in the airline industry, JetBlue joined the ranks of it competitors by offering the first credit card of its own, announcing a partnership with American Express.
Does the notion of air travel conjure images gate agents bickering over carryon bags, harried flight attendants and adult-sized bodies crammed into a child-sized seats?
JetBlue Airways Inc. eked out a fourth-quarter profit, the low-cost carrier reported Thursday, narrowly dodging a first-ever quarterly loss analysts had predicted thanks to a hedge against high fuel costs.
It took a half-day brainstorm session, followed by six weeks of conference calls, to work through the list of names. The client, a financial software startup called Aucent, was in the market for a ...
AS ANYONE WHO HAS PAID $5 for an airplane sandwich knows, if you fly coach these days, expect to get less for more. Up in first class, however, passengers are being lavished with more perks than ev...
While low-fare carriers will carry more passengers this holiday season than ever before, the fastest growing segment of the airline industry is facing more serious financial problems than ever before.
I was seated halfway back Going out of the blue and into the black When Beth came down the aisle with my snack. "What will you have?" she said.
Unless you've spent the past four years in a bunker, you're probably familiar with the JetBlue success story. By offering comforts like satellite TV and leather seats, the discount carrier soared t...
A long flight in economy class usually means cramped quarters and little room to exercise.
Ask Dave Ulmer, chief of planning at JetBlue, about his industry and he can hardly contain his glee. To him, the towering fares charged by the major U.S. airlines are a gilt-edged invitation to mak...
Now that Americans can fly across the country for about $200 round trip, record numbers of travelers are sitting back, trying to relax and enjoy those four- or five-hour flights.
A discount airline revolution is under way, bringing cheap fares, simple pricing and some surprising perks to millions of air travelers across the United States. Haven't flown a low-fare carrier ye...
While most of the airline industry wrestled with turbulent times after the September 11 terrorist attacks, CEO David Neeleman navigated JetBlue into one of the most remarkable success stories in modern American aviation.
Low-cost airlines, which have been giving major carriers financial fits by undercutting their fares, may also be providing a better customer experience than their full-service competitors, according to results of an airline quality study released Monday.
For travelers, it is the best of times. Discount airlines are rapidly expanding, bringing their low fares, simple pricing, and perks like extra legroom and live TV to dozens of cities and hundreds ...
Once focused on out-of-the-way airports and flying short distances, discount carriers are swooping into territory that was once exclusively dominated by majors. In the process, they're bringing fares down 30 percent to 50 percent compared with two or three years ago.
The stock of Jetblue, once considered the darling of upstart airlines, hasn't been flying so high lately. In fact, while new low-cost carriers like Song and Ted have been grabbing the headlines, Je...
Airline stocks are not great buy-and-hold investments. Just ask Warren Buffett: He wrote off his only foray into airlines as a moment of "temporary insanity." But just because you don't want to han...
By now everyone knows that JetBlue is the darling of the travel business. People love to fly JetBlue and tell all their friends they should do the same; travel writers love to write about JetBlue because it is such a great story.
Who says flying a discount airline means no frills? Low-fare carriers are showing up their major airline rivals by ripping out seats to give cramped coach fliers more legroom. JetBlue is leading th...
This Spring, small-plane operator Atlantic Coast Airlines learned that its biggest customer, United Airlines, wanted to renegotiate its contract. That's a situation that many small businesses might...
David Neeleman's busy schedule once made it so hard for him to pick up his clothes from the dry cleaner that he'd sometimes buy new ones instead. That changed after JetBlue's founder got a flier in...
Just as JetBlue flight 389 comes to a complete stop, crew member David Neeleman unsnaps his seatbelt, jumps to his feet, and cracks a smile. "Have a great vacation and thanks for flying with us," h...
In a room strewn with hamburger wrappers, union officials lay on the floor in silent, stunned exhaustion. John Darrah, president of the pilots' union at American Airlines, was still at work. It was...
Today's classic brands have such varied beginnings, it's hard to know what will last through the next century. But here are a few educated guesses as to which will become the stalwarts of tomorrow....
JETBLUE AIRWAYS (JBLU) CEO: David Neeleman Tenure: Four years Price: $26 52-week range: $19 to $37 Profits: $55 million Est. 2003 P/E: 23 Revenue: $635 million Market cap: $1.7 billion
Online booking sites were a boon to "rogue" travelers who didn't want to listen to a travel agent. Now sites like Expedia, Orbitz, and Travelocity want to cater to a business clientele, notably sma...
When JetBlue Airways CEO David Neeleman boards one of his 23 Airbus A320s, passengers often ask if they can invest in the company. With JetBlue's April 12 IPO (JBLU, priced at $27), they can.
When we interviewed JetBlue CEO David Neeleman last March, the airline founder had plenty of cash in the bank and a business plan that sounded strangely lucrative in an industry notorious for slim ...
Preparing to meet JetBlue Airways CEO David Neeleman--by all accounts the most successful, innovative airline founder to hit the scene since Herb Kelleher--I'm thinking I'll encounter a certain swa...
You can find business advice in the oddest places, but few people look to the airline industry--save Southwest and perhaps Continental--for tips on making customers happy. Add JetBlue Airways and i...
If there's one industry in America crying out for an overhaul, it's the airline business. After all, this is the year in which "air rage" entered the lexicon. But the recent bankruptcy of National ...
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