Complete coverage on

Kate Hanni

The nation's major airlines -- lambasted for years because of canceled flights, long tarmac delays, late arrivals and lost luggage -- have significantly improved in all four of those key measurements of customer service, the federal government said Thursday.

Latest Stories

United Airlines ends coach preboarding for childrenupdated: Wed May 23 2012 15:19:00

As families prepare for air travel this coming Memorial Day weekend, United Airlines won't be offering early boarding to families in coach with small children.

CNNMoney: American Eagle fined for tarmac delaysupdated: Mon Nov 14 2011 11:33:00

American Eagle suffered a dubious distinction Monday, becoming the first airline to get fined for excessive tarmac delays, according to the U.S. Department of Transportation.

Airline passengers get new protectionsupdated: Thu Aug 25 2011 12:53:00

Flying may get just a little less frustrating and a bit more transparent starting Tuesday, when new federal airline passenger protection rules go into effect.

Some airline passenger protections postponed until Januaryupdated: Tue Aug 09 2011 17:56:00

The federal government is postponing some of the consumer protections scheduled to take effect later this month after airlines and travel agents said they needed more time to implement the changes.

Rule brings dramatic drop in tarmac delaysupdated: Tue Jun 07 2011 15:33:00

Only 20 tarmac delays of more than three hours were reported in the year after the Department of Transportation's tarmac delay rule was implemented, according to DOT figures released Tuesday.

DOT to airlines: No hidden feesupdated: Wed Apr 20 2011 06:07:00

Call it the Airline Passenger Bill of Rights, Version 2.0.

2010: Beating baggage feesupdated: Wed Apr 20 2011 06:07:00

HLN money expert Clark Howard talks with an entrepreneur who says he's beating airlines at their own game.

Congressman wants passenger rights to become a lawupdated: Tue Feb 15 2011 15:43:00

Airlines in the United States will carry a billion passengers a year by 2021, the Federal Aviation Administration predicted Tuesday -- raising the prospect of even more flight delays and complaints from the flying public.

Color-coded threat system to be replaced in Aprilupdated: Thu Jan 27 2011 12:20:00

The much-maligned, color-coded Homeland Security Advisory System appears about to be consigned to the proverbial dustbin of history.

Agency denies tarmac delay exemption requestsupdated: Thu Apr 22 2010 16:48:00

Airlines hoping for exemptions at some airports to the tarmac delay rule going into effect next week are out of luck.

US Airways applies for tarmac delay exemptionupdated: Wed Mar 24 2010 12:07:00

US Airways has joined a handful of other carriers in filing for an exemption from the tarmac delay rule going into effect next month. The airline has asked the Department of Transportation for a waiver to the rule for its hub in Philadelphia, Pennsylvania.

Air traffic jams in New York likely to jumpupdated: Wed Mar 10 2010 12:37:00

Flying in and out of New York -- which is usually no picnic -- is likely to get worse this spring and summer. A new nationwide rule on tarmac delays, possible exemptions to that rule and a runway closure may create a perfect storm for air travelers when bad weather is added to the mix.

New DOT rule limits airline tarmac delaysupdated: Mon Dec 21 2009 17:03:00

In what one advocate called "a Christmas miracle for airline passengers," the Department of Transportation on Monday announced a rule prohibiting U.S. aircraft on domestic routes from remaining on a tarmac for more than three hours with travelers aboard.

Snacks for stranded passengersupdated: Mon Dec 21 2009 17:03:00

New rules free up food for travelers stuck on the tarmac. CNN talks to Transportation Secretary Ray LaHood about the plan.

Pilot's frustration revealedupdated: Mon Aug 31 2009 09:59:00

Tapes released by federal officials detail efforts by an airline pilot to allow passengers off his stranded plane,

Fed-up fliers ready for rightsupdated: Mon Aug 31 2009 09:59:00

Claustrophobia was not a condition Bill Johnson understood.

Delta one of top airlines to get an 'F' in reportupdated: Wed Mar 11 2009 13:29:00

Far too many passengers are being stranded on board commercial flights in the United States in delays, an air passengers' rights group said Wednesday.

Fliers beware: 2007 set to be worst year for delays, report saysupdated: Fri Sep 28 2007 11:41:00

Frequent and lengthy flight delays are increasing and worsening, putting 2007 on track to break records set in 2000, according to a Department of Transportation inspector general report.

Taking the kids: Lessons from a flight nightmareupdated: Mon Aug 06 2007 01:56:00

Five hours.

Time.com: Flight Delays: Worse than Reported?updated: Mon Jul 09 2007 18:30:00

Time on the tarmac has been underreported, a federal agency admits, as the summer travel season reaches crunch time

Time.com: Flying the Precarious Skiesupdated: Wed Jun 13 2007 16:15:00

After another bad weekend, concerns mount over airport delays this summer. Will a Passenger Bill of Rights help?

CNNMoney: Air passenger rights bill draws concernupdated: Mon May 21 2007 11:07:00

While the Senate moves forward to pass an airline passengers' bill of rights, consumer groups remain wary that its language may not be tough enough to help stranded fliers.

Fight for your rightsupdated: Tue May 01 2007 05:19:00

The April edition of Business Traveller looked at the issue of travelers rights and whether we needed a bill of rights to protect us against airlines, hotels and other companies who can make our traveling life misery. We need rights and they need to be protected.

We recommend

From around the web